FAQ

1. How long are shipping times?

Your products will ship within one to five days of you placing your order, and then take 10-20 days to reach your doorstep. 

2. What's your return policy?

We aim to delivery products and service that delight you, but understand that on occasion something goes wrong. We will gladly replace the item or refund the amount you paid within 60 days of purchase.  Please contact us at info@KleenAct.com so we may you assist you in resolving any issue.  

3. Can I cancel my order?

Cancellations are possible if you do not receive your product within the shipping times specified above. 

4. What happens if I receive the wrong item?

If there's an issue with your order such as wrong color, defective, or similar scenarios wherein the item does not match the product description, please notify us and provide a picture and receipt and we will provide a refund. 

5. Do you offer exchanges?

We do not have the ability to provide exchanges at this time.  If you do not receive the item you ordered, we will provide a refund as listed in question 4.